OpenProfessional support
Optional support plans for OpenNCCM. The software is the same for everyone.
Community
FreeFree
For those who get by with the docs and help from other users.
- Forum, documentation and video course
- Report bugs on GitHub
- Answers when the community can
RecommendedProfessional
US$149 a monthUS$1,490 a year
For teams that need a guaranteed answer.
- Everything in Community
- Private tickets: 5 a month (extra ticket US$40)
- Answer within 1 business day
- Urgent issues within 4 business hours
- Help with installation and migration
- Up to 5 people
Enterprise
from US$499custom
For large or critical networks.
- Unlimited tickets
- Urgent issues in extended hours: 8 am to 10 pm, Monday to Saturday
- Remote session with an engineer
- Team training
No fine print: paying for support does not unlock any feature; OpenNCCM is the same for everyone (GPL-3.0). Prices in US dollars (US$), taxes not included.
One-off services
With or without a plan.
Assisted installationUS$250About 1.5 to 2 h, remote
Migrationfrom US$400From another tool (Oxidized, RANCID, SolarWinds…) or to another server
Single hourUS$60For whatever you need with OpenNCCM; paid in advance
Plans are taken and tickets are opened in the OpenNCCM community, with a free account. If you have questions, email soporte@opennccm.com.